Claims & Support
Here When Your Clients Need Us Most
Insurance isn’t just about binding policies — it’s about being there when a loss occurs. At Gold Shield Insurance, we make the claims process simple, responsive, and transparent. Our dedicated claims team works closely with carriers and brokers to ensure your clients receive the support they deserve, quickly and efficiently.
Submission Guidelines
For the fastest service, please provide:
Completed claim form (ACORD or carrier-specific)
Policy number
Date, time, and description of loss
Supporting documentation (photos, police/fire reports, etc.)
➡️ Email claims to: claims@goldshieldins.com
Our Support Promise
Fast Response
Acknowledgement of claim within 24 hours.
Transparency
Regular updates throughout the claims process.
Dedicated Support
Direct access to experienced claims specialists.
Advocacy
We stand with brokers to ensure fair and timely resolution.
Additional Support Services
Partnering with Gold Shield is quick and simple.
Policy Servicing
Endorsements, renewals, and certificate requests.
Broker Support
Technical underwriting questions answered quickly.
Training & Education
Guidance for brokers on claims handling and client communications.
We Provide the Best Service in Industry
At Gold Shield Insurance, claims are where our promise becomes action. You can trust us to be reliable, responsive, and on your side — every step of the way.